casinolab.live is committed to protecting your privacy and ensuring that your personal data is processed securely. This Privacy Policy explains what data we collect, how we use it, how it is stored, and how it is protected.
Responsible Entity
Elevate Gaming N.V.
Kaya Richard J. Beaujon Z/N, Curaçao
Licence Number: 8048/JAZ
Email: privacy@casinolab.live
Data We Collect
Personal data
Name, address, date of birth, email address, phone number
Verification data
Identity documents for KYC and AML purposes
Payment information
Bank account details, credit card information, transaction history
Technical data
IP address, browser type, device information, location data
Usage data
Gaming activity, platform preferences
Purpose of Data Processing
Your data may be processed for the following purposes:
- Creating and managing user accounts
- Processing deposits and withdrawals
- Compliance with legal obligations, including anti-money laundering requirements
- Personalising content and offers
- Fraud prevention and platform security
- Improving and optimising our services
Data Sharing
We only share personal data with trusted partners where necessary, including payment providers, verification providers, IT and hosting service providers, and regulatory authorities when legally required.
In certain cases, data may be processed outside the European Economic Area. Where this occurs, appropriate safeguards are applied, such as EU Standard Contractual Clauses.
Data Security
We implement appropriate technical and organisational security measures, including SSL and TLS encryption, firewalls, intrusion detection systems, two-factor authentication, and strict access controls.
Data Retention
Personal data is retained only for as long as necessary to fulfil legal, contractual, and legitimate business requirements.
Your Rights (UK GDPR)
Under applicable data protection laws, you have the right to access, rectify, erase, restrict processing, object to processing, and request data portability.
Requests regarding your personal data should be sent to:
privacy@casinolab.live
